Warranty Claim

Warranty Period: Within 1 year of purchase for 1-for-1 replacement of defective units.

*No 1-1 replacement for the following items:

-Lovense Sex Machine
-Lovense Mini Sex Machine
-Lovense Webcam

*Please provide us with the serial number; otherwise, the warranty will be forfeited.

Warranty Period:

Womanizer : 5 Years
We-Vibe : 2 Years
Arcwave : 2 Years
Romp : 2 Years
FSOG & HR : 1 Year (only the electrical toys)

*Please provide us with the serial number; otherwise, the warranty will be forfeited.

Warranty period: 1-Years Warranty If your LELO is faulty within 1-Year of Purchase, you can claim a replacement product with Lelo.

If the customer purchased from your store within the last 14 days, please provide us with the sales invoice and date. Purchases within 14 days are still entitled to a 1-to-1 exchange.