FAQ

Order Cancellation and Exchange Policy

Order Cancellations:

We strive to process and ship your orders as quickly as possible. However, we understand that sometimes, cancellations may be necessary. Please review the terms below for canceling an order:

1. Cancellation Before Shipment:

• Orders can be canceled free of charge within 2 hours of placing the order. To cancel, please contact our customer support team at with your order details.

• After the initial 2 hours, we may have started processing your order, and cancellations may not be guaranteed. In such cases, we will do our best to accommodate your request, but a cancellation fee may apply.

2. Cancellation After Shipment:

• Once an order has been shipped, cancellations are not possible. However, you may initiate a return or exchange after receiving your item. Please refer to our Return and Exchange Policy below for more details.

3. Special Orders or Custom Items:

• Orders for custom or personalized items are non-cancellable once they are in production. Please make sure all details are correct before placing your order.

Exchanges:

We want you to be fully satisfied with your purchase. If you wish to exchange an item, please follow the guidelines below:

1. Eligibility for Exchange:

• Items are eligible for exchange within 7 days of receiving your order.

• Products must be in their original condition (unopened, unused) with all original packaging and tags attached.

2. Exchange Process:

• To initiate an exchange, please contact our customer support team at 91875788 with your order number and details of the item you wish to exchange.

• Once approved, we will provide you with instructions for returning the item. You may need to cover the shipping cost for returning the item, unless the exchange is due to a defect or shipping error on our part.

• After we receive and inspect the returned item, we will process the exchange. If the item requested for exchange is unavailable, we will offer a store credit or refund.

We reserve the right to deny any cancellation or exchange that does not meet our policy requirements.

For any questions or further assistance, feel free to contact us at 91875788.

For local same-day delivery, a $10.00 delivery fee will apply to orders below $300.00 before GST.

Cut-Off Time Policy

At Blitzwerks, we are committed to delivering timely service and fulfilling your orders as quickly as possible. To ensure efficient processing, we have established the following cut-off times for orders and services:

1. For Standard Orders:

• Orders placed before [6:00PM] (local time) on a business day will be processed and shipped on the same day.

• Orders placed after [6:00PM] or on weekends/holidays will be processed on the next business day.

2. For Urgent Delivery

• For any urgent delivery, please inform us at 91875788 , we will expedite your order. (Order will only be send out upon receiving payment, no exception!)

3. For Custom or Bulk Orders:

• Custom, bulk, or special orders may take longer processing time.

Yes, to avoid mistakes. Alternatively, you may send your order to our sales representative too.