FAQ

NEW CUSTOMER INFORMATION

If you are not an existing customer yet, please apply for access for our site today here.

Our sales department will contact you within 1 working day. As well as sending you the login informations.

How do I get the catalog & price?: We do not have a catalog. All products can be found on our website. If any product you're interested but not in our website. Do let our sales representative know. We will check for you.

Can I use Blitzwerks.net distributions site for images or descriptions?

Yes, feel free to take whatever you need. We have a downloadable file (login required). For any images or description that not shown on our website, feel free to get if from our sales team or operation team.

ORDERS & SHIPMENT

Can I cancel or change my order?: Yes, do inform our team to amend your order correctly.

Is there a minimum order requirement?: For local same day delivery, there will be a $10.00 delivery fee for orders below $250.00.

When will I receive my package?: For local customer, we do same day delivery/next day delivery. For local delivery cut off time is 7pm.

Do I have to place order online?: Yes, to avoid mistakes. Alternatively, you may send your order to our sales representative too.

Returns & Replacements

I have received a defective item, how do I claim my warranty?: Do fill up the defective claim form (we will send you once you sign up with us), upload a photo of the product with the serial number (on the box) and a video proof. We will check the form whenever there's a new order.

How long is the warranty?: Most of the products on our website come with 1 year warranty.

What does the warranty cover?: The warranty covers any manufacturing defects. If your product stops working due to defect within the warranty period, do let our sales representative/operation team know. We will keep a replacement for you and send with your next order.

What if I do not receive an item I am billed for?

Do take a photo and inform our sales representative/operation team. We will arrange to send you on your next delivery or convert to store credit.